Return and Refund Policy

Returns and Refunds

These are easy, and what you'd expect if you've ever read a refund policy.

Most repairs can not be returned, but some can be refunded.

Warranty service vs. refund

I have a 90 day (or 3 months, whichever is longer) warranty on supported repairs.  You are obligated to contact me before any refund is issued, as I will first attempt to repair the device again, free of charge.  This keeps the most devices out of the landfill. I will give you money back if you request it, however, we should discuss how much.  Full refunds are common. Partial refunds are common as well due to gas prices.

I will accept FULL refunds within 90 days, assuming it meets the Refund Requirements detailed below.  Refunds may be issued as check or as a void of the credit/debit card transaction.  I may also attempt to deposit directly into your account to avoid fees. Refunds should arrive in 3-5 business days or as anointed by your financial institution (bank).

I can't feasibly run a full warranty for computers with water damage. Apologies.  There are several fantastic reasons as to why, but these words will have to suffice. A 30 day limited is available for water damaged devices.  For those with a Limited Warranty outside of 30 days, I can attempt to repair the device again, or perform the service again for an additional, reasonable fee.

Requirements for refund:

• Device has never had liquid damage of any kind
• Device has not been worked on by the customer or anyone not Sagebrush Repair, no exceptions.
• Device has not been dropped, spilled, crushed, or otherwise damaged in any way.
• Device has failed in the SAME way, for the SAME reason due to parts or workmanship failure.  Devices that fail in different ways are not covered, pending proof of failure by Sagebrush Repair.
• Reasonable attempts for repair have been exhausted, AND Sagebrush Repair deems that any further repairs would be a waste of time and/or money.